Job Description

Network Support Specialist

Location: In-Office | Highpoint – 14100 58th St N, Clearwater, FL 33760

Schedule: Full-time, Monday–Friday | Exempt

Power the tech behind purpose-driven care.

At Evara Health, we’re not just treating patients—we’re transforming lives. As a Federally Qualified Health Center (FQHC) with 18 locations across Pinellas County, we serve over 75,000 patients annually with comprehensive services from Primary Care and Pediatrics to Behavioral Health and Dental. Behind the scenes, our technology team plays a mission-critical role in making sure that care happens—seamlessly, securely, and with impact.

We’re looking for a Network Support Specialist with the skills to keep our infrastructure running at full strength—and the mindset to solve problems before they impact care delivery.

Why this role matters

As a Network Support Specialist, you’ll be the frontline expert responsible for maintaining and optimizing Evara’s network and cloud infrastructure. From managing routers and firewalls to troubleshooting performance issues and helping secure sensitive healthcare data, your work will ensure that providers, clinics, and mobile units stay connected—so they can keep serving the communities who need us most.

This role is hands-on, high-impact, and fast-moving, ideal for someone with strong technical skills, excellent judgment, and a proactive approach to both user support and system reliability.

What you’ll do

• Manage network performance: Monitor and troubleshoot LAN/WAN/Wireless systems (Cisco/Meraki), identifying and resolving availability, speed, and connectivity issues.
• Support users and systems: Respond to help desk tickets and assist users with network, server, and device issues in a timely, service-oriented manner.
• Maintain and secure infrastructure: Support cloud and on-site servers, implement disaster recovery plans, and enforce access controls and documentation standards.
• Troubleshoot hardware/software: Resolve technical issues related to imaging equipment, clinical software, and endpoint devices across multiple locations.
• Lead or contribute to tech projects: Participate in system upgrades, new tech rollouts, and implementation of healthcare-specific solutions.
• Support compliance and data integrity: Ensure systems align with HIPAA, HRSA, and other regulatory standards while protecting sensitive information.
• Manage key IT systems: Maintain Active Directory, assist in credentialing access control, and help manage Microsoft and cloud service environments.

You’re a great fit if you...

• Have a BA in Computer Science or a related technical field (or equivalent experience)
• Bring network design and troubleshooting experience, ideally in a healthcare environment
• Have hands-on experience with Cisco and Meraki networks
• Have experience supporting cloud infrastructure and Active Directory
• Understand medical imaging equipment/software and can troubleshoot tech used in clinical settings
• Communicate clearly and professionally with end users and team members
• Are detail-oriented, curious, and take pride in maintaining smooth, secure systems

Bonus if you have...

• Network certification (e.g., Cisco, CompTIA Network+)
• Experience with healthcare compliance and risk management frameworks
• Familiarity with ticketing systems and ITIL-style support environments

What we offer

When you join Evara Health, you’re not just accepting a job—you’re stepping into a mission-driven environment where your work makes a real impact. Here’s what you can expect:

• 36+ days of paid time off to start (25 PTO, 10 holidays, 1 birthday)
• Quarterly bonus payouts based on performance
• 4% retirement contributions—no match required
• 90% employer-paid health insurance premiums
• Up to $1,000/year in HSA contributions
• Free gym memberships and public transportation access (PTSA)
• $1,500/year in continuing education and certifications
• A collaborative, team-first culture where innovation is encouraged and initiative is recognized

Ready to keep a mission moving?

This is more than an IT job—it’s a chance to support the systems that power life-changing care. If you’re ready to help build and protect the tech foundation of a community-focused healthcare organization, we’d love to hear from you.

Apply today and join a team where your tech skills fuel real-world impact.

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