Job Description

Job Description

Job Description

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

PROVIDER SERVICES COORDINATOR

100% Onsite - Location: Los Angeles CA 90056

What We're Looking For:

We are seeking a qualified candidate for the Provider Services Coordinator position. The Provider Services Coordinator assists the Provider Services Manager with achieving overall program goals. The Provider Services Coordinator is primarily responsible for policy and procedure training and quality assurance to ensure contract compliance with payment rules and regulations of the California Department of Education and the County of Los Angeles Department of Public Social Services child care subsidy contracts.

1. Work in conjunction with Crystal Stairs' Quality Assurance department to analyze results of quality reviews; work directly with Claims and Agreements Unit supervisors to achieve higher compliance ratings on internal and external audits, develop process improvements and/or training plans to increase/improve compliance.
2. Collect, document and publish monthly QA performance statistics for Provider Services.
3. Develop and/or coordinate staff, parent and provider trainings.
4. Prepare written training materials (based upon policies and process protocols) for presentation to staff, parents and providers.
5. Plan , implement and monitor strategies to increase and sustain program quality, including, but not limited to the development of process reductions/streamlining and process improvements in the Agreements Unit.
6. Provide ongoing support to Provider Services staff identifying and addressing CareControl 3.0 functionality concerns as they relate to the department's business needs.
7. Facilitate inter-departmental communication regarding general work processes and process improvements.
8. Maintain/update pertinent documents related to program compliance:

• Business Rules/Policies and Procedures - Claims and Agreements
• Works Instructions - Claims and Agreements
• Management Bulletins
• Administrative Directives

1. Maintain/update and distribute program written materials to external clients, providers and parents.
2. Research, document and respond to payment related findings from scheduled Stage One monitoring reviews.
3. Perform other duties as assigned.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• College degree with a focus on Accounting, Business, or Human/Social Services preferred. Relevant, verifiable work experience may be substituted for college level education.
• Minimum 3-5 years of supervisory experience managing a staff of at least 4-8 people required.
• Requires knowledge and understanding of the Child Care Assistance Program, the CalWORKs Child Care Subsidy Program and the Child Care Food Program regulations.
• Excellent analytical ability and process development skills. Must have strong multi-tasking and organizational skills. Excellent oral and written communication skills.
• Requires excellent customer relations skills, with the ability to work with diverse individuals and groups, including all organizational levels.
• Requires strong analyzing skills, including budget analysis, claims analysis, payment analysis and identification of fraudulent activities.
• Must be able to work well under pressure and multi-task priorities to meet tight deadlines.
• Must provide proof of Covid-19 vaccination

Total Package of Benefits

• Medical/ Dental/ Vision - 95% paid by employer
• Employee Assistance Program
• Voluntary Life and AD&D for Employee, Spouse and Children
• 401k Matching Options
• Flex Spending (Health Care and Dependent Care)
• Mutual of Omaha (STD, Accident, & Critical Illness)
• Generous Sick and Vacation Time
• Paid Holidays + Paid Winter Break from 12/24 - 1/1 (for select positions)
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

For more information about Crystal Stairs, Inc. please visit our website at:

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