Job Description

We are seeking a dynamic and customer-focused Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing exceptional customer service and support to our patients through our online chat platform. This role plays a crucial part in ensuring a positive experience for our patients and maintaining our reputation for excellence in dental care.

Responsibilities:

• Respond to patient inquiries and provide support through live chat
• Assist patients with scheduling appointments and resolving billing inquiries
• Provide information on dental services and procedures
• Escalate complex issues to the appropriate department for resolution
• Maintain accurate and detailed records of patient interactions

Qualifications:

• Excellent communication skills, both written and verbal
• Strong customer service orientation
• Ability to multitask and prioritize in a fast-paced environment
• Previous experience in customer service or a similar role preferred
• Knowledge of dental terminology and procedures a plus

Skills:

• Proficiency in typing and using chat platforms
• Attention to detail and accuracy
• Empathy and patience when dealing with patients
• Ability to work independently and as part of a team

If you are passionate about providing exceptional customer service and have a desire to make a difference in the lives of our patients, we want to hear from you! Apply now to join the Hold Family Dental Care team as a Live Chat Agent.

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