Job Description

Position:

IT Support Agent

Description:

WheelHouse IT , the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.

Responsibilities:
- Answer incoming calls from clients.
- Resolve simple or fast tickets.
- Create tickets and route calls to a team of technicians.
- Provide application support (Office Microsoft 365, QuickBooks, etc.).
- Configure hardware and install common peripheral devices.
- Provide basic network support – configuration of wireless routers and access points.
- Access client systems via RMM tools.
- Conduct peer-to-peer training and shadowing.
- Manage basic logistics and inventory for enterprise-level clients.

Requirements:

Local to the greater Fort Lauderdale area.
Passionate about technology with basic technical knowledge.
Comfortable providing phone support to clients.
Excellent customer service skills.
Clear written and verbal communication.
Capable of working a standard Monday to Friday work week, with very occasional nights or weekends.

Benefits:

Competitive compensation of $14-$16 per hour.
Health, vision, and dental insurance.
Short and long-term disability.
Life insurance.
401(k) plan with company match.
Company-sponsored cell phone for personal use.
Internal training paths and career planning.
Unlimited access to professional training courses.
Friday Happy Hours and quarterly major events.
Headquarters located in Fort Lauderdale, FL.
Introductory training provided on-site.
Employees may have the opportunity to work from home.

Job Tags

Hourly pay, Temporary work, Local area, Monday to Friday,

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