At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients. We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities. Job Title: Global Technology Operations - IT Service Management - Engineer Location: Charlotte, NC Primary Responsibilities Job duties and responsibilities, not limited to: At least 5 years of hands-on experience in ServiceNow Platform strategy, governance, and solution architecture. Ideation, design, and development of ServiceNow platform. Develop, configure and customize ServiceNow - collecting requirements, writing implementation plans, creating workflows, write JavaScript, customize the UI, and manage groups & roles. Manage ServiceNow instances (dev, test, prod) including upgrade process and promotion of changes between environments. Coordinate with other ServiceNow resources to define development standards and processes to promote code changes within the instances Utilize web services (SOAP and REST), email and other relevant technology to integrate 3rd party systems with ServiceNow Automation of processes using ServiceNow Orchestration and other relevant modules and technologies as well as managing data using ETL between ServiceNow and other systems Analyze user requirements and current procedures in order to improve system capabilities, automate process workflows Proficient in JavaScript, and HTML Development of reports, views and dashboards in ServiceNow and in the consumption of ServiceNow data by other tools/processes Create and maintain API and data integration processes between ServiceNow and other services Comfortable working in a fast-paced, results-oriented environment Strong interpersonal and written communication skills. Qualifications Bachelor's degree and related work experience. 3+ years of experience with ServiceNow required Experience with HTML and Java Script required, Knowledge of Jelly script preferred. Good understanding of ITIL frameworks and processes including Incident Management, Problem Management, Change Management, Configuration Management, Release Management and Request Fulfillment Knowledge of LDAP/Active Directory. Experience with MID Server, Orchestration and extending the ServiceNow data model Certified ServiceNow Application Developer and System Administrator preferred ServiceNow Implementation Specialist Certification is a plus
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