The Guest Services Representatives will operate the front registration desk and assist guests with inquiries and other needs during registration, throughout their stay, and at checkout.
Duties/Responsibilities:· Efficiently manage the operations of the front desk, showing compassion and empathy for what guests may be experiencing due to a medical emergency
· Ensure absolute accuracy regarding guest information and check in and checkout activity.
· Warmly and professionally welcomes all guests.
· Contributes to the teamwork that supports guest assistance including answering questions and special requests regarding food, laundry, transportation, housekeeping, medical and hospital information, comfort, and other support services.
· Treat requests with professionalism, tact, and a courteous manner.
· Ensure guests understand our donation-based mission.
· Ensure the lobby and shared areas are neat and orderly.
· Ensure the kitchen coffee & water stations are always fully supplied and guest dining area is in pristine condition
· Maintain knowledge of Beacon House policies including No Smoking/Drugs/Alcohol, guest kitchen amenities, special support services, and community events.
· Maintains knowledge of upcoming events, local area, and Beacon House offerings.
· Performs other related duties as assigned.
Required Skills/Abilities:· Excellent verbal and written communication skills, including answering telephone in a professional manner
· Excellent interpersonal and customer service skills including dealing with difficult and distraught patrons.
· Excellent organizational skills and attention to detail.
· Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.
· Proficient with computer use
Education and Experience:· High school diploma or equivalency required.
· Hospitality experience considered a great asset.
Physical Requirements:· Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
· Ability to provide guest tours throughout the house showcasing kitchen and dining, lounges, chapel and guest rooms.
· Periodic sweeping, vacuuming and tidying up tables and chairs, emptying dishwashers and removing kitchen garbage bags.
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