Escalations Engineer - Managed Service Provider This is an opportunity to join an MSP ranked as one of Washingtonian's 50 great places to work in addition to other awards for employee programs, growth and innovation. We foster a team-oriented, challenging and fun work environment. We are headquartered in Columbia, MD, and our service offerings include cyber security, cloud computing, professional services, and managed services. We are looking for a well-rounded individual to consult, implement, and manage a wide variety of solutions. The ideal System Engineer is someone who is considered a "jack of all trades" as you will be working with a diverse technical stack to customize solutions for our clients. Responsibilities: Serve as the final escalation point for complex technical issues from Tier 1 and Tier 2 engineers. Troubleshoot and resolve advanced IT issues related to servers, networking, cloud platforms, and security. Work directly with clients to provide high-level support and ensure customer satisfaction. Assist with project implementations, including migrations, system upgrades, and network deployments. Collaborate with internal teams to optimize service delivery and improve escalation processes. Create and maintain documentation related to troubleshooting procedures, best practices, and solutions. Work with vendors and third-party providers to resolve complex technical issues. Monitor and analyze system performance, security threats, and recurring issues to recommend improvements. Job Requirements and Qualifications: 3+ years of experience in an MSP environment handling escalations. Strong expertise in troubleshooting Windows Server (2016/2019/2022), Active Directory, and Group Policy. Experience with M365 administration, migrations, and troubleshooting (Exchange, SharePoint, Intune, Entra ID). Solid networking knowledge including firewall configurations, VLANs, VPNs, and Wi-Fi troubleshooting (SonicWALL, Meraki, Fortinet, etc.). Experience with RMM and PSA tools (e.g., ConnectWise, Datto, Kaseya, N-able). Familiarity with virtualization platforms such as VMware and Hyper-V. Strong understanding of backup and disaster recovery solutions (Datto, Veeam, Acronis, etc.). Experience with security best practices, including MFA, patch management, and endpoint protection. Ability to manage multiple escalations and projects while maintaining exceptional customer service. Compensation and Benefits: Salary: $90,000 - $110,000 401k with Company Match PTO + Holidays + Sick Days Hybrid work from home Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr Bowman Williams
...UX/UI DESIGNER & DEVELOPER Leads the effort to define, plan, and conduct user research throughout the SDLC (beginning in the Discovery phase) and to create research guides and conduct iterative user research. Outputs from the discovery phase will include journey maps...
...DescriptionWHAT YOU WILL ACCOMPLISH Provide consistent professional massage modalities and body treatments in accordance with spa protocols... ...spa. Three to five years of experience as a licensed Massage Therapist in similar environment (i.e. spa, hotel, med spa, or resort)...
...Description Job Description Job Title: Art Preparator Dept. / Div. Curatorial... ...of works of art in the Museums galleries, as well as prepare works of art for display... ...walls and exhibition furniture, etc.) Assists with care of the museums collection and...
...City, MO Duration : 10-Week Program (Summer 2025) Application Deadline : About... ..., and Product Leadership. Our summer internship program is designed to provide... ...while also exploring the intersection of finance, strategy, and operations. You'll engage...
...Up to $100K Sign On Bonus - Utica, NY - Seeking Hospital Medicine Physicians Join the Physician Partnership Where You Can Increase Your Impact Vituity's ownership model provides autonomy, local control, and a national system of support, so you can focus your attention...