Job Description

About The Role

The Account Coordinator role provides essential support in managing customer satisfaction and ensuring the efficient operation of day-to-day tasks. The Account Coordinator will assist the Account Manager in overseeing logistics, billing, data management, and customer support, working closely with vendors, customers, and internal teams to execute processes and deliver results.

Responsibilities

• Provide superior customer service.
• Maintain accurate vendor and customer data in NetSuite.
• Coordinate logistics to ensure on-time order delivery.
• Respond promptly and accurately to inquiries from customers, vendors, and the sales team.
• Support the Account Manager by proactively addressing operational needs.
• Communicate critical information efficiently across internal and external stakeholders.
• Take ownership of tasks, ensuring resolution and follow-through.
• Manage multiple projects in a fast-paced, high-stakes environment while adapting to evolving priorities.
• Perform additional sales support functions as the business grows.

Skills and Competencies

• 1–3 years of experience in CPG print or packaging (strongly preferred).
• Strong ability to work both collaboratively and independently.
• Proficiency in MS Office (preferred).
• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Customer service-oriented with strong interpersonal skills.
• Strong time management and project management capabilities.
• Highly organized, with the ability to multitask effectively.
• Proactive problem-solving and follow-up skills.
• Adaptability to thrive in a growing organization and evolving industry.
• NetSuite or similar ERP system experience (preferred but not required).

Benefits

• Competitive salary commensurate with experience
• Performance-based bonus available
• Paid time off
• Health, dental, and vision insurance
• 401(k) with company match
• Optional wellness benefits including flexible spending accounts (FSA), life insurance and a variety of other Aflac insurance products
• Continued professional growth and advancement opportunities

About AE Global

AE Global is a market leader in packaging solutions, offering a full range of packaging products and services via its in-house innovation lab, robust distribution footprint, and vertically integrated manufacturing facilities. With a commitment to innovation, quality, and customer satisfaction, AEG prides itself on being one of the few independent packaging companies placing an emphasis on sustainability and the communities it serves. Through its sustainability program named "Talk Trash," AEG and participating brands are funding waste collection in areas with inadequate waste management infrastructure. As of Dec. 31, 2024, through rePurpose Global's efforts, AE Global has removed more than 380,000 pounds of ocean-bound plastic from the environment, equivalent to over 9.6 million 16oz water bottles.

AE Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.

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